SHIPPING, HANDLING, & SECURITY
If you have questions contact us by email info@theteaologist.com and we will promptly get back to you.
Shipping Options
We offer Standard, Ground and Overnight shipping.
Standard Order Processing Times
Orders are processed and delivered Monday through Friday, excluding holidays. Please allow up to 48 hours for processing time. Orders placed by 12:00 noon EST will be processed the same day and orders placed after 12:00 noon EST will be processed the following business day. Unfortunately, we cannot be responsible for unanticipated delays. We do not ship to P.O. Boxes and U.S. military post office box addresses such as APO and FPO.
Security
All orders are processed with Authorize.net, a leading payment gateway since 1996. The Authorize.net Payment Gateway manages the complex routing of sensitive customer information, and adheres to strict industry standards for payment processing. For additional information regarding the privacy of your cardholder data, please refer to the Authorize.Net Privacy Policy.
Privacy Policy
We will not sell or otherwise distribute any personal information provided to us to any third parties
RETURNS & EXCHANGES
If you have questions contact us by email at info@theteaologist.com.
Return Policy
• You can return your purchase for store credit within 20 days of delivery date, if the package has been unopened
• We will not accept merchandise that has been opened
• Unopened merchandise can be exchanged, within 20 days of the delivery date
• Final Sale items may not be returned or exchanged.
• Shipping charges are not refundable.
• Upon receipt of returned goods, The Teaologist reserves the right to deny a refund if the merchandise does not meet return policy requirements.
•
Return Instructions
Please contact jessica@theteaologist.com
Refund Processing Time
Returns are processed within 5-7 business days of package receipt and a credit will be added to your account at The Teaologist.
Exchanges
Exchanges are processed and shipped within 5-7 business days of package receipt.
Price Adjustments
We do not price adjust at this time.